How to Pay

Paying by credit/debit card
Important information

You may see online purchases being declined more often – even if you haven't reached your credit limit. In some cases, a 3D Secure check may not appear when it should, causing the transaction to fail, or appear to be slower than usual and eventually ‘time-out’.

What do I do if my online transaction has been declined?
  1. 1. Check you're using the correct card details and personal details, such as name, address and postcode.
  2. 2. If you have your card details saved within a digital wallet or a retailer's online check-out, check that the right card details are stored – particularly if you’ve had your card replaced recently.
  3. 3. You may wish to try re-submitting the transaction again, as often the online retailer will correct any processing errors on their side.
Who do I contact if my purchase has been declined?

We recommend you contact the online retailer directly to discuss being able to complete your purchase. Unfortunately, when online transactions fail due to the way retailers process the transaction, we are unable to help resolve the issue.

We accept the following forms of payment:

Pay by Credit / Debit Card

Paying online in basket by credit or debit card we accept:

If you pay by credit or debit card, you must supply your card details when you place your order.

We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.

Pay by Paypal

If you have a Paypal Account

Paying by Paypal online in the basket, you can use Express checkout in the basket, or click on the Paypal link in the payment page and sign in.

You may also pay via Paypal using the following link

If you do not have a Paypal Account

If you do not have a Paypal account you can still pay with Paypal up to a maximum of 10 times and will be asked to enter personal data and credit card details.

Pay by BACS

Pay bank to bank, once you have placed your order, you can select the option to pay by BACS, here you will see our bank details including our international accounts information. Our bank details are also on the foot of all invoices.

Overseas Clients

All payments are to be made and transferred in UK Pounds sterling, any payments received after currency exchange and are less than the sterling amount on the invoice, will be held until the balance is received

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