Terms and Conditions
These Terms and Conditions govern the supply of goods sold by BK Safetywear and bksafetywear.co.uk being trade names of BK Safety & Workwear Limited (herein known as The Company) of Unit 3 Riverside House, Riverside Road, Barnstaple, Devon, EX31 1LS ("we" and "us") to the customer ("you") these constitute the entire and only agreement between us in relation thereto. All orders placed are subject to acceptance by delivery of the goods to you at which point a legally binding contract is constituted between us on these Terms and Conditions.
All shipping and transported items require a signature as proof of delivery, if you are unable to supply a delivery address where someone is available to sign a delivery receipt for your order, then please nominate another delivery address where someone is available to sign. It should be noted that if a courier is not be able to deliver on their arrival a collection note will be left and you will be required to make your own arrangements to pick up your consignment.
For delivery and dispatch please see our delivery and dispatch schedule at the foot of our home page.
In most cases the standard service on orders received prior to 4:00pm for delivery to addresses in Mainland UK is that the goods will be Shipped within 2-3 Days (working days).
Most deliveries are undertaken by one of our courier companies or Royal Mail. As soon as the goods are dispatched we will supply you with your track and trace dispatch number and the carriers website address. This will enable you to track the whereabouts of your delivery using the track and trace facility on our nominated carriers website. Alternatively you can contact us.
If you have any queries relating to the delivery of your order you can e-mail us at firstname.lastname@example.org.
Address, we will deliver to the address you have added to your order, if the carrier is refused or the address is not correct as stated, the Company reserves the right to charge for the return of the parcel by the carrier and the original delivery charge.
Exporting goods between the UK and EU, all items that are made in the UK and EU are free of duty unless stated by the local country of entry.
Item/s originating from countries outside the EU will be subject to the EU duty tariff for imported goods not manufactured in the EU.
Import Duties and Taxes All duties/taxes are for the account of the consignee and are payable to the courier/transport company and/or their customs agent in the country of entry. We suggest all clients should contact their local customs office to verify the rate of duty/tax payable before making your purchase.
We as a company or our appointed agents will not accept responsibility for any duties and/or taxes levied against an item/s purchased from our website.
Any order/parcel returned to us by the courier/transport company due to the non-payment of duties and/or taxes by the consignee, will be subject to the companies right to withhold any additional charges made to the company by their courier/transport company, and will be withheld against any refund/s that may be issued on the return of the order/parcel.
Pre-ordering and Cancellation of Order
95% of all products are now showing availability or No STock available and were items are less than 10 a low stock not guaranteed notice will be seen, when a product is not available a green button appears ( replacing add to basket): Click here to pre-order or request us to notify you when the item is available. Here this will open in a new tab, allowing you to add one or more items you are requesting that are not available.
We will then notify you of the restock due date/s, and where you have selected pre-order we will tell you more when information when it is is to hand.
Were a product may show in stock online, but is below 10 items or becomes unavailable, we will email you to advise status and if you wish to continue.Cancellation of order
You have the right to cancel your order from the time the order is placed up to 14days from order date. This does not apply to orders that have embellishments (printing or Embroidery including set up), the company reserves the right to charge for any time of or cost incurred in the print or embroidery process, should the client change there mind after the artwork set up undertaken and the proof/s have been emailed for approval.
The Company takes great care to ensure that all the products featured on this website are of a high quality and in most cases have been tested by our quality control department
Contract Information and Governing Law
A Contract is formed between you and The Company only when you have received confirmation that your order has been accepted and you are notified of the order number on the screen and by E-Mail.
For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and The Company will agree to submit to the non-exclusive jurisdiction of the English Courts.
All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of The Company or their designers and content and technology providers. All Rights Reserved.
Whilst great care has been taken to ensure that the information on this website is accurate, information as to price may be subject to change without notice. The Company makes no representations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, expressed or implied, with respect to this website or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.
Except as expressly stated in this website and, except for liability for death or personal injury to the extent only that it is caused by or arises from the negligence of The Company and to the fullest extent permitted by law, neither The Company nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages being consequential damages not within the contemplation of the parties at the time the contract was made, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this website or the information, content, materials or products included on this website.
Every effort has been made to provide you with the most accurate information and imagery possible on our products. However due to the way different technology displays graphics and the translation of some colours to a digital file, they may not always be a perfect match with the actual garment. Please contact us if you require a colour swatch.
We have strict internal procedures for dealing promptly with any complaints our customers may have. If you have any complaints, comments or suggestions as to how we can improve then please contact us at email@example.com
Your complaint will be treated fairly, confidentially and with respect.
The Company will:
Collection in Person
You can collect pre-ordered and paid only for goods by arrangement only from our Barnstaple Devon Branch. All goods must be pre ordered via website or telephone ordering
Just add the items to the basket then Click on select Your Country Scroll down to collect in store Barnstaple Devon, then Click on Update Shopping List, this will delete any shipping charges originally shown, Click Checkout we will send you a normal dispatch email notifying you that the goods are available for collection and giving you details of how to collect etc. Please do not proceed to collection point without prior authorisation or notification email.
Goods cannot be purchased at the collection point as it will not be our warehouse address, and the collection point will not hold all items sold on the website or hold credit card payment terminals.
For further information send your question via email firstname.lastname@example.org
Returns, Exchanges & Refunds
Items not required
At BKsafetywear we aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days of receipt as long as it has not been used and is returned in its original undamaged packaging smoke and pet hair free. The cost of returning goods will be the responsibility of the customer, except when the circumstances where goods have been wrongly sent by the company. Please note a 20% re packing and service charge will be levied on items returned in a bad state and not as they where originally shipped. Items returned after the 14days from delivery date will be subject to upto 30% return fee.
Garments that have being printed and/or embroidered to order or changed to your specification cannot be returned.
Refunds will only be credited to the original payment card, or in cases where payment has been made directly by bank transfer, then a credit will be issued followed by immediate payment to the bank account previously advised by the customer
Faulty, Incorrectly Supplied and Damaged Items
If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange postage of the item(s) free of charge.
BK Safety & Workwear Limited, Unit 3 Riverside House, Riverside Road, Barnstaple, Devon, EX31 1LS