Returns, Exchanges & Refunds Policy
We hope you love our products and service, however in the eventuality that there is an issue with your order we provide here clear instructions on what to do to ensure the returns process is as straightforward and fast as possible.
Items not required or requiring an exchange
At BKsafetywear we aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days of delivery (and returned within a further 14 days from the email date containing the return code ) as long as it has not been used and is returned in its original undamaged packaging smoke and pet hair free. The cost of returning goods will be the responsibility of the customer, except when the circumstances where goods have been wrongly sent by the company. Please note a 20% re packing and service charge will be levied on items returned in a bad state and not as they where originally shipped. Items returned after the 14days from delivery date will be subject to upto 30% return fee.
Please note we do not offer a free returns or exchange service.
All you need to do is complete the form below and we will issue you with a Returns Code, and explain our simple returns procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form which will have been sent to you upon your request.
Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging, this includes smoke and pet hair free. Where an item formed/s part of a discount within the original order value and the returned item is not replaced, the discount value will be removed, and the value/s subsequently reversed and deducted from the refunded amount. Example: if you buy five, twenty or fifty items and receive a 5%, 7.5% or 10% discount, by returning one of the items that makes the total number of items fall below the discount level, the price for the items retained will revert to the next level below. Also where garments are sold as a special of Buy one Get One free, both items are to be returned.
Garments that have being printed and/or embroidered to order or changed to your specification cannot be returned.
Refunds will only be credited to the original payment card, or in cases where payment has been made directly by bank transfer, then a credit will be issued followed by immediate payment to the bank account previously advised by the customer
To assist with your return:
Royalmail.com online offers a 1st or 2nd class Tracked service, this will give you an economic and proof of delivery service, see link here: https://send.royalmail.com Collect and Drop off, you can plan your day, pack your parcel and weigh it, add the weight when asked and they will work out the cost, labels can be printed, You select collection or drop off at Royalmail counter..
Faulty, Incorrectly Supplied and Damaged Items
If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above and email us within 14days of delivery. We will then arrange postage of the item(s) free of charge.
Upon receipt of the item(s) and inspection by our quality control, or manufacturers quality control teams, we will refund the full value of the goods and any carriage costs. unless the customer wishes to continue with the sale then goods will be replaced upon instruction.
BK Safety & Workwear Limited, Unit 3 Riverside House, Riverside Road, Barnstaple, Devon, EX31 1QN
Great boot. Second pair I've bought . Quick service. Excellent.
Nice and comfy feels soft easy wash size is good only downside is I ordered a short leg and got sent regular so had to get them turned up otherwise perfect shall order some more when I need them fast and reliable service 👍
Really pleased with this top nice and comfy keeps me warm size is perfect ordered 4xl just the right fit definitely recommend it
Very nice quality clothing I'm definitely buying more
Very well made work trousers.
Love the material, breathability, the lightness of it and the different colours options.
love the material, breathability, the lightness of it and the different colours options.
My first order from this company and the jacket is fantastic. I ordered two items on the same day, a hi-vis vest for the summer and this jacket for the winter.
Great product and a great service.
It is my first order from this company and I have received my item and use it daily for work.
Great product and excellent service.
Rear printing was excellent- makes our lives easier when out and about with groups of children.
Received the RESULT WORK GUARD SAFARI VEST,
Great service from BK safety wear.
Will buy again
I know this is a "COVID" snood, however I got this to help stay warm, as I don't like big and thick scarfs etc, this is perfect for me
I work on the docks in Edinburgh, first day using this body warmer, the wind and rain was shocking, but this body warmer helped me stay warm to the point I started sweating a little while everyone else was fighting the cold
Absolutely love this site for all my hi vis needs, can't argue the pricing either
Good fit and not cheap material. Very good work trousers
Very happy with this product, good quality and speedy service
Ordered and trousers came in a couple of days. Very comfortable. Good service. I will use this company again if I need anything. Recommended.
Really love these boots great for outdoor work I never thought I would get something like this that is vegan.
A good product- this is the second set which I have bought. The previous set has lasted 4 years for everyday winter use around the estate and wet weather gardening. Comfortable and durable.
Good size washes well heavyweight good for winter
EXCELLENT QUALITY OF HI-VIS VEST. GREAT PRICE VERY COMFORTABLE.