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Returns, Exchanges & Refunds Policy

We hope you love our products and service, however in the eventuality that there is an issue with your order we provide here clear instructions on what to do to ensure the returns process is as straightforward and fast as possible.

Items not required or requiring an exchange

At BKsafetywear we aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days of delivery (and returned within a further 14 days ) as long as it has not been used and is returned in its original undamaged packaging smoke and pet hair free. The cost of returning goods will be the responsibility of the customer, except when the circumstances where goods have been wrongly sent by the company. Please note a 10% re packing and service charge will be levied on items returned in a bad state and not as they where originally shipped.

All you need to do is complete the form below and we will issue you with a Returns Code, and explain our simple returns procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form which will have been sent to you upon your request.

Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging, this includes smoke and pet hair free. Where an item formed/s part of a discount within the original order value and the returned item is not replaced, the discount value will be removed, and the value/s subsequently reversed and deducted from the refunded amount. Example: if you buy five, twenty or fifty items and receive a 5%, 7.5% or 10% discount, by returning one of the items that makes the total number of items fall below the discount level, the price for the items retained will revert to the next level below.

Garments that have being printed and/or embroidered to order or changed to your specification cannot be returned.

Refunds will only be credited to the original payment card, or in cases where payment has been made directly by bank transfer, then a credit will be issued followed by immediate payment to the bank account previously advised by the customer

 

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange postage of the item(s) free of charge.
Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs. unless the customer wishes to continue with the sale then goods will be replaced upon instruction.

Returns address

BK Safety & Workwear Limited, Unit 3 Riverside House, Riverside Road, Barnstaple, Devon, EX31 1LS

Verified Customer Reviews
Rating:  
Windcheater
Wednesday, 23 January 2019  |  Louise

This Mac certainly does keep the wind out while being light and thin is suprisingly warm. I wore it in -3 degree weather on a building site over my hooded and it certainly helped keep the wind out. It conveniently packs away in a small bag. Value for money. I would certainly recommend this product.


Rating:  
Clovelly Anorak & Hartland Fleece
Sunday, 20 January 2019  |  Timothy

Quality pieces of clothing. Being a 3 in 1 it's a lot better than trying to get a coat over whatever jacket you're wearing or having to swap over. Very good price too.


Rating:  
Supberb quality product.
Sunday, 13 January 2019  |  Richard

I've had the same coat many years ago and it was the best I've ever had. In my job I need Tough clothing. i'm delighted to have found the same type available at last. And the price compares well with the rubbish coats available from the local clothes shops.

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