Returns, Exchanges & Refunds Policy

We hope you love our products and service, however in the eventuality that there is an issue with your order we provide here clear instructions on what to do to ensure the returns process is as straightforward and fast as possible.

Items not required or requiring an exchange

At BKsafetywear we aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days of delivery (and returned within a further 14 days ) as long as it has not been used and is returned in its original undamaged packaging smoke and pet hair free. The cost of returning goods will be the responsibility of the customer, except when the circumstances where goods have been wrongly sent by the company. Please note a 10% re packing and service charge will be levied on items returned in a bad state and not as they where originally shipped.

All you need to do is to email admin@bksafetywear.co.uk and we will issue you with a Returns Code, and explain our simple returns procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form which will have been sent to you upon your request.


Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging, this includes smoke and pet hair free. Where an item formed/s part of a discount within the original order value and the returned item is not replaced, the discount value will be removed, and the value/s subsequently reversed and deducted from the refunded amount. Example: if you buy five, twenty or fifty items and receive a 5%, 7.5% or 10% discount, by returning one of the items that makes the total number of items fall below the discount level, the price for the items retained will revert to the next level below.

Garments that have being printed and/or embroidered to order or changed to your specification cannot be returned.

Refunds will only be credited to the original payment card, or in cases where payment has been made directly by bank transfer, then a credit will be issued followed by immediate payment to the bank account previously advised by the customer

 

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange postage of the item(s) free of charge.
Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs. unless the customer wishes to continue with the sale then goods will be replaced upon instruction.

Returns address

BK Safety & Workwear Limited, Unit 1-3 West Park Lodge, Broxhill Road, Romford, RM4 1QH

Reviews
Rating:  
My favourite work shirt
Friday, 12 October 2018  |  Marie

I love this top, so comfortable and the sizing is spot on. Great to finally find some decent hi vis for Ladies. Dries quickly. I will be buying more.


Rating:  
Excellent, polite and helpful service
Wednesday, 10 October 2018  |  Michael

would always now use BK due to their efficiency and speed...


Rating:  
Superb Softshell jacket
Monday, 8 October 2018  |  D

Very comfortable nice deep exterior pockets with ykk zips 1 huge internal zipped pocket & 2 smaller velcro pockets. Nice padded interior too I'll be back for a few more at this price!!!


Rating:  
Redhawk trousers
Saturday, 6 October 2018  |  Dean

Well made and a simple and effective design. Had these identical trousers before and they last well over 10 years.in time the material softens up and even more comfortable.


Rating:  
Hi Vis Superior Bomber Jacket Black
Saturday, 6 October 2018  |  Garry

Brilliant value for money product


Rating:  
Very good
Sunday, 9 September 2018  |  Barbara

Iím glad I ordered body warmer. I canít wait to use it.

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