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Returns, Exchanges & Refunds Policy

We hope you love our products and service, however in the eventuality that there is an issue with your order we provide here clear instructions on what to do to ensure the returns process is as straightforward and fast as possible.

Items not required or requiring an exchange

At BKsafetywear we aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days of delivery (and returned within a further 14 days ) as long as it has not been used and is returned in its original undamaged packaging smoke and pet hair free. The cost of returning goods will be the responsibility of the customer, except when the circumstances where goods have been wrongly sent by the company. Please note a 10% re packing and service charge will be levied on items returned in a bad state and not as they where originally shipped.

All you need to do is complete the form below and we will issue you with a Returns Code, and explain our simple returns procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form which will have been sent to you upon your request.

Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging, this includes smoke and pet hair free. Where an item formed/s part of a discount within the original order value and the returned item is not replaced, the discount value will be removed, and the value/s subsequently reversed and deducted from the refunded amount. Example: if you buy five, twenty or fifty items and receive a 5%, 7.5% or 10% discount, by returning one of the items that makes the total number of items fall below the discount level, the price for the items retained will revert to the next level below.

Garments that have being printed and/or embroidered to order or changed to your specification cannot be returned.

Refunds will only be credited to the original payment card, or in cases where payment has been made directly by bank transfer, then a credit will be issued followed by immediate payment to the bank account previously advised by the customer

 

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange postage of the item(s) free of charge.
Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs. unless the customer wishes to continue with the sale then goods will be replaced upon instruction.

Returns address

BK Safety & Workwear Limited, Unit 3 Riverside House, Riverside Road, Barnstaple, Devon, EX31 1LS

Verified Customer Reviews
Rating:  
Great Gear
Tuesday, 26 November 2019  |  David

Service and Quality as I have come to expect from BK workwear. Highly recommended


Rating:  
Good Quality
Monday, 5 August 2019  |  Jason

Great quality work wear. At an affordable price


Rating:  
Great Alternative to extra layers
Tuesday, 18 June 2019  |  Fay

Our instructors use this when undertaking onsite motorcycle training. Cooler than big high vis jackets but just as safe.


Rating:  
Finally found some summer hi viz trousers
Saturday, 8 June 2019  |  Elliott

I've been looking for some hi viz summer trousers for ages now I've finally found some, the service from BK safetywear was excellent and I'll be ordering more trousers and some t shirts this week.


Rating:  
Excellent quality & service
Monday, 3 June 2019  |  Susan

New polo shirts arrived as ordered quicker than expected & the quality didn’t disappoint.
However I made a mistake when ordering & should have selected embroidery rather than print but that was entirely my fault. Print quality excellent though & yet to see how they wash but first impressions are exceptional service & quality.
Will try out the embroidery option next time.
Thank you would definitely recommend this product


Rating:  
Great comfortable trousers
Sunday, 2 June 2019  |  Neil

Fast service
Elastic banding in the waist makes the trousers very comfortable. Great quality and hard wearing


Rating:  
Pretty in Pink
Tuesday, 16 April 2019  |  Gerry

Love my pink Hi Vis Being the only girl in the company I stand out from the lads in work

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