Returns & Refunds Policy

We hope you love our products and service, however in the eventuality that there is an issue with your order we provide here clear instructions on what to do to ensure the returns process is as straightforward and fast as possible.

Items not required 

At BKsafetywear we aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days of delivery (and returned within a further 14 days ) as long as it has not been used and is returned in its original undamaged packaging smoke and pet hair free. The cost of returning goods will be the responsibility of the customer, except when the circumstances where goods have been wrongly sent by the company. Please note a 10% re packing and service charge will be levied on items returned in a bad state and not as they where originally shipped.

All you need to do is to email [email protected] and we will issue you with a Returns Code, and explain our simple returns procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form which will have been sent to you upon your request.


Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging, this includes smoke and pet hair free. Where an item formed/s part of a discount within the original order value and the returned item is not replaced, the discount value will be removed, and the value/s subsequently reversed and deducted from the refunded amount. Example: if you buy five, twenty or fifty items and receive a 5%, 7.5% or 10% discount, by returning one of the items that makes the total number of items fall below the discount level, the price for the items retained will revert to the next level below.

Garments that have being printed and/or embroidered to order or changed to your specification cannot be returned.

Refunds will only be credited to the original payment card, or in cases where payment has been made directly by bank transfer, then a credit will be issued followed by immediate payment to the bank account previously advised by the customer

 

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange postage of the item(s) free of charge.
Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs. unless the customer wishes to continue with the sale then goods will be replaced upon instruction.

Returns address

BK Safety & Workwear Limited, Unit 1-3 West Park Lodge, Broxhill Road, Romford, RM4 1QH

Reviews
Rating:  
First class service
Friday, 3 August 2018  |  Sue

Swift service and prompt delivery of quality product. Thanks SP


Rating:  
Comfortable, practical, good quality jacket
Saturday, 28 July 2018  |  Stuart

Going on the low price, I was skeptical as to the quality of this jacket when I ordered. I'm no longer skeptical. It's a great jacket & I'd buy another in a hearbeat.
It fits perfectly with none of the usual tight or loose spots that hinder welders & machinists.
It keeps out chilly draughts but doesn't boil you to death.
The fabric is easy on bare skin & wont make you itch.
It's light enough that it doesn't give you that oppressive "PPE feeling" but heavy enough that you know you're suitably protected.

The service from BKSafetyWear was second to none - my first colour of choice was out of stock & I was very quickly offered the option of a refund, a second choice or to wait on back-order. Dispatch & delivery was fast & efficient.

10/10 all round.
100% recommend Portwest gear.
100% trust BKSafetyWear to supply my small business any day!
Very many thanks!


Rating:  
Condor 2500 Combat Kneepad Workwear Trousers
Saturday, 14 July 2018  |  W

This maybe the 4th time I have dealt with you guys and THIS time you really pulled out the stops for me. Product as described and very VERY chuffed with the level of service. Thank you once again.


Rating:  
Great service
Friday, 13 July 2018  |  Ben

Easy to use website, quick delivery. Item exactly as described. Will use again, thanks


Rating:  
Great high vis work pants
Tuesday, 3 July 2018  |  Andrew

Very good quality and comfortable to wear.
Very good for onsite.

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