Shipping & Delivery

Mainland UK | Scottish Highlands & Islands and Northern Ireland | Channel Island | Europe and Worldwide Delivery

Our aim is to dispatch all orders within 3-4 working days (please allow for public holidays).

FOR Orders that include embellishments, including embroidery, printing and badges or bespoke additions/alterations, you should allow 5 to 6 working days, for printing and 6 to 7 working days for embroidery to dispatch time, this is subject to the volume of the order. AND TIME FOR SET UP AUTHORISATION DELAYS.


Mainland UK - Excluding Northern Ireland, Scottish Highlands and Islands

Delivery cost starts from £4.39 based on the weight of the order with free shipping on all mainland UK orders of £150.00 (nett of delivery charge and VAT) or more per order, this is a tracked and signed for service, this does not constitute a next day service,  please follow the tracking advice email and/or SMS message to make sure someone is available to sign for on arrival, or make arrangements to have your parcel delivered to a safe place, or nearby neighbour. to avoid there parcel being returned us. Parcels returned due to the incorrect address/s being supplied on ordering or failure to collect from a drop point within 48 hours will incur a redelivery charge.

Scottish Highlands & Islands and Northern Ireland

Delivery costs are calculated and shown in your basket.

For reference the following postcodes form part of the Scottish Highlands, orders above 2 kilos will be shipped via courier.

AB36.38, AB55.56, FK17-21, IV1-39, IV152-54, IV63, KW1-14, PA21-40, PH19-26, PH30.41, PH49-50

Channel Islands

Delivery costs are calculated and shown in your basket.

Europe and Worldwide Delivery

Delivery (Exporting) to Europe and Worldwide Destinations

Worldwide Delivery

Please Read This First

In the basket the website will auto-detect your IP location and the country you have connected from, this may not always be your destination country, please follow the below:
At the foot of the basket there is the Estimate Delivery box, if your country does not appear here, then click on the box to select your destination country. Once you have selected your country, go to selection box above opposite Shipping/Delivery, here your destination country will appear, if not click selection and add country and your delivery method will calculate the delivery charge. See below for countries not showing.

Europe - EU Member States

Customs and local duties, from 30th January 2020 all EU member states will charge consignee/importers for goods from the United Kingdom entering all EU member States. This will be collected by the carrier or their local agent before delivery to final destination can be made, companies with EORI will be subject to normal terms. Individuals should be aware that failure to reject or not pay these charge will result in your consignment being returned to us, all additional charges incurred for this will be deducted from any refund due.

EU member states that are not showing in the delivery method selection have been left off as the state has varying charges for local destination charges. You can request a quote for delivery by clicking here:

Europe - Other Countries

Customs and Local duties apply and will be collected by carrier or their local agent. If your destination country does not appear in the delivery method box. You can request a quote for delivery by clicking here:

Rest of the World Destinations

Larger countries have too many variations, types of delivery or have territories that are not served door to door are not available to load automatically to our system. If your country does not appear in the Delivery Method selection, you can request a quote for delivery by clicking here:

Calculating Carriage

Carrier’s (Courier companies) and airfreight operators use a volumetric (size to weight) scale, we therefore need to know the exact products, quantity and sizes you require before quoting. You can add your items to basket first, then click submit and continue once and register on next page. We will update your basket with the delivery cost once you accept a quote. Please click here:

Other Options Available

EX WORKS If you wish to arrange your own carrier, you can order online, and once we confirm your order is ready, you can send in your own carrier to collect your order. Once your carrier has collected and signed for your order, you are now liable for all their charges and insurance, should your carrier lose or not deliver your order, liability is the responsibility of the buyer and/or consignee.

Delivery to UK Freight Agent Orders over £1000.00 can be delivered to a UK mainland inland depot of your agent, FREE of transport charge, this does not include sea ports or airports or inland CFS terminals.

Important term of sale:

Failed Deliveries

It is the consignees (buyers) responsibility to keep track of the con-signment and arrange a party to be available on the delivery date/time, all of our carriers use online tracking and the consignment details are forwarded to the registered email address.
Any consignments returned to us (the sender) for non-delivery or non-payment of Local Duties or Taxes will be charged at cost and deducted from any refund.

Worldwide Delivery Quote Request Form

Please add the two numbers

For any other questions please email our Export team